Network Systems Priorities

The office network is critical to the work of all the office sections. The office network will be operational from 7:30 A.M. to 5:30 P.M., Monday through Friday, and on special dates as necessary. The network, with advance notice, may be scheduled to be down from 7:30 A.M. to 8:00 A.M. or from 5:00 P.M. to 5:30 P.M. for systems maintenance.

The priorities for critical operations and equipment are listed below in order of importance.

BASIC SYSTEM REQUIREMENTS

1. Office file servers up and running, including PhoneMaster and external gateways to AIS and Internet. Critical emergency when not functioning.
   
   
2. Nightly back up of systems is finished successfully. Critical when back up has not been performed.
   
   
3. Office workstations used by office staff all up and running. Critical when a machine is completely down. Critical when a critical application for an employee is down. For example, the terminal emulator not working for position that must do work on SIS C, or word processing or printer connection not working for those who must prepare documents. (Note: Machines in the training room are critical on days that they are being used. To give time to correct problems, persons using the training room should check the equipment either the day before or the morning before they are to be used.)
   
   
4. Peripheral machines up and running, such as printers. Critical when specific functions lost and not available on redundant equipment. For example, grade entry PC's or transcript printers are down. Not critical when alternate printers or devices are available.

OFFICE PRIORITY PROJECTS

1. Work on projects identified as office goals and priorities.
2. Work on network administration tasks such as disk space management, software upgrades, and equipment upgrades.
3. Work on administrative tasks required for office operations such as equipment inventory and software license documentation.

OFFICE WORK ORDERS

Work on other office tasks, not covered under A or B above, that are required or requested to correct or improve office systems performance, to correct malfunctions, or enhance workstation operation. For example, this would include investigating software problems, or installing additional hardware and hardware upgrades, or installing software upgrades on individual machines that are non-critical, non-priority applications.

REQUESTING SERVICE

A request for service should be routed through the requestor's supervisor. The supervisor sends an email request (or a written request if email not available) to the Network Administrator with a copy to the Assistant Registrar for Administrative Operations and Network Systems. This allows tracking of the service requests and provides back-up by the Assistant Registrar if the Network Administrator is out. The supervisor can contact the Network Administrator by phone or in person if there is a critical emergency.